Incident
Incident mineur Back Office : Export transaction / Incident minor Back Office : Export transaction
Fermé | 07.09.2020 | 11:59 GMT+02:00
Incident Clos
Rapport d'incident:
- Date
Début : Sep 03, 2020 | 09:31 GMT+02:00
Fin: Sep 07, 2020 | 11:59 GMT+02:00
- Service impacté :
Service back office - Export des transactions
Impossibilité d'effectuer un export des transactions.
Solution de contournement : Oui
Supprimer la colonne "Type de produit" avant d'effectuer un export.
- Cause:
Régression suite à une livraison applicative
- Action
Livraison de la hotfix ce 07/09/2020 à 11h59
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Incident Closed
Report of incident
- Date
Start time : Sep 03, 2020 | 09:31 GMT+02:00
End: Sep 07, 2020 | 11:59 GMT+02:00
- Service impacted :
- Service back office - Export oftransactions
it's not possible to perform an export of transaction from the back office.
- Workaround: YES
Delete the column "type of product" before doing an export.
- RootCause:
Regression following the software update
- Action
Delivery: hotfix on 2020/09/07 at 11:59 AM
Composants affectés
- Plateforme SystemPay : Back-Office marchand
Ouvert | 03.09.2020 | 09:31 GMT+02:00
Nous rencontrons actuellement un incident back office.
Il est impossible d'effectuer un export des transactions.
La solution de contournement est de supprimer la colonne "Type de produit" avant d'effectuer un export.
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We are currently experiencing an incident back office.
The export of transactions does not work.
Workaround: delete the column "Type of Product" before performing an export.
We make every effort solve this issue as soon as possible